India is a huge country and the saying that 'crying baby gets the milk' is absolutely apt for the country when it comes to getting good public service.
The 3Cs for getting good public service in this country are : Complain, Criticize and Chorus. Now what do I mean by these?
Complain: Every government office has an email id and social media handle. Continuously write to them till your issue is resolved. Repetition is the key here as it is difficult to catch their attention and to get your problem top of mind.
Criticize: in India, it is assumed that what you are getting is the best you can get. So it will be good if you can show some examples from other countries and compare Apple to Apple. It may shame the bodies into action.
Chorus: India is a democracy. Here only numbers matter. So gather as many people who share your pain and together approach the social media and cry your hearts out. Chances are you might just be able to reach the right ears and manage a workable solution.
All the best.
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